This is the process of building a therapeutic relationship with the child, caregiver/family who visit the hospital. It makes the child and caregiver/family feel at ease to discuss his/her needs with the nurse. This action is performed by the nurse immediately he/she comes into contact with a child and caregiver/family.
Aims
· Develop mutual trust among child and caregiver/family and the nurse
· Reduce anxiety
· Maintain the dignity of child and caregiver/family
· Promote effective communication
· Gain maximum cooperation
Steps
1. Introduce yourself to the patient/client
2. Maintain a relaxed attitude when interacting with patient/client
3. Identify patient/client’s name, title and address him/her as such
4. Speak to patient/client using simple and clear language
5. Assure patient/client of total confidentiality
6. Establish eye contact with the patient/client during the interaction
7. Enquire from the patient/client the purpose of visit (if applicable)
8. Encourage patient/client to express his/her needs and listen attentively
9. Explain to patient/client what he/she should expect from the nurses
10. Show consistency in approaching the patient/client
11. Demonstrate firmness in dealing with inappropriate requests and behaviour by the patient/client if any
12. Express appreciation to patient/client for his/her cooperation
0 Comments