Component Task: Developing Interpersonal Relationship with The Patient/Client (Establishing Rapport)

This is the process of building a therapeutic relationship with patient/client and family who visits the hospital. It makes the patient/client and family feel at ease to discuss his/her needs with the nurse. This action is performed by the nurse immediately he/she comes into contact with a patient/client and family.

Aims

·         Develop mutual trust between patient/client and the nurse

·         Reduce anxiety

·         Maintain the dignity of patient/client

·         Promote effective communication

Steps

1.        Introduce yourself to the patient/client

2.      Maintain a relaxed attitude when interacting with patient/client

3.      Identify patient/client’s name, title and address him/her as such

4.      Speak to patient/client using simple and clear language

5.      Assure patient/client of total confidentiality

6.      Establish eye contact with the patient/client during the interaction

7.       Enquire from the patient/client the purpose of visit (if applicable)

8.      Encourage patient/client to express his/her needs and listen attentively

9.      Explain to patient/client what he/she should expect from the nurses

10.    Show consistency in approaching the patient/client

11.      Demonstrate firmness in dealing with inappropriate requests and behaviour by the patient/client if any

12.    Express appreciation to patient/client for his/her cooperation